Privacy Policy

1. Who we are

Uddhavo is a digital marketing agency operating from CR Das Sarani, Siliguri, West Bengal 734006, India. For privacy queries contact us at business@uddhavo.in.

2. Information we collect

We collect information you provide directly (name, email, phone, business name, message) through contact forms, WhatsApp, Calendly bookings, newsletter signups, and job applications.

We automatically collect usage data: IP address, browser type, device type, referrer URL, pages viewed, and timestamps, via cookies and analytics tools.

We do not knowingly collect data from anyone under 18.

3. How we use your information

Lawful bases: your consent, performance of a contract, legitimate interests (improving our services, securing the site), and legal obligations.

• Respond to enquiries and provide requested services
• Send service updates, invoices, and proposals
• Send marketing communications (only if you opt in, you can unsubscribe at any time)
• Improve our website and measure marketing performance
• Comply with legal, tax, and regulatory obligations
• Process job applications and recruitment

4. Cookies and analytics

We use Google Analytics, Google Tag Manager, Meta Pixel, and similar tools to understand traffic and improve performance. See our Cookie Policy for full detail and to manage preferences.

5. Marketing communications

We send newsletters and marketing emails only to users who explicitly opted in. Every email contains an unsubscribe link. You can also email business@uddhavo.in to be removed.

6. Lead form disclosure

When you submit a form, we may use the data to contact you about our services, store it in our CRM, and share it with the specific team member handling your enquiry. We do not sell personal data.

7. Third-party services

We share limited data with trusted processors who help us operate: Google (Analytics, Workspace, Ads), Meta (Ads), Calendly (bookings), WhatsApp Business (messaging), email and CRM providers. Each is bound by their own data-processing agreements.

8. International transfers

Some processors are based outside India and the EU/EEA. Where required, transfers are protected by Standard Contractual Clauses or equivalent safeguards.

9. Data retention

We retain personal data only as long as needed for the purposes described above or as required by law. Client and financial records are typically kept for 7 years for tax compliance.

10. Your rights

Under GDPR and DPDP Act you may have the right to access, correct, delete, restrict, port, or object to processing of your personal data, and to withdraw consent at any time. Email business@uddhavo.in to exercise any right, we respond within 30 days.

You also have the right to lodge a complaint with the Data Protection Board of India or your local supervisory authority.

11. Security

We use industry-standard encryption (HTTPS), access controls, and vendor due-diligence to protect personal data. No system is 100% secure; you share data with us at your own risk.

12. Changes to this policy

We may update this Privacy Policy occasionally. The "Last updated" date below reflects the latest version.

13. Contact

Email: business@uddhavo.in · Phone: +91 78668 16913 · Address: CR Das Sarani, Siliguri, West Bengal 734006, India.